Job Title: Senior Support Worker / Team Leader
Service Type: 16-18 Supported Accommodation
Location: Thorntree, Middlesbrough
Shifts: 9am – 9pm & 9pm – 9am (including weekends and bank holidays)
Reports to: Registered Manager / Deputy Manager
Salary: Competitive, £28,200 – £30,000 based on experience

About Consistent Care Ltd

Consistent Care Ltd is a dedicated supported accommodation provider, offering high-quality, safe, and nurturing environments for young people aged 16–18, including looked-after children and care leavers. Our mission is to empower young people to develop independence, resilience, and the confidence to transition successfully into adulthood. We are regulated by Ofsted under the Supported Accommodation (England) Regulations 2023, and our work is guided by the four Quality Standards:

  • Leadership and Management
  • Protection
  • Accommodation
  • Support

We are now seeking Senior Support Workers / Team Leaders to join our growing team.

Role Purpose

The Senior Support Worker plays a crucial role in leading shifts, supporting the Registered Manager, and ensuring the consistent delivery of safe, effective, and person-centred care. This role bridges the gap between frontline support workers and management, ensuring young people’s needs are met, safeguarding responsibilities are upheld, and the home operates in line with regulations and best practice.

Key Responsibilities

Leadership & Team Management

  • Lead shifts, ensuring smooth day-to-day operations of the service.
  • Act as first point of contact for support workers during shifts, offering guidance and decision-making support.
  • Provide supervision, mentoring, and on-the-job coaching to support staff.
  • Ensure professional boundaries and conduct are maintained by all team members.
  • Support the Registered Manager in rota planning, staff induction, and performance monitoring.

Safeguarding & Protection (Regulation 5)

  • Act as Deputy Designated Safeguarding Lead (DSL) where required, escalating concerns appropriately.
  • Ensure all safeguarding procedures are followed, including reporting to LADO, police, and placing authority where necessary.
  • Lead on risk assessments for young people, updating and reviewing regularly.
  • Manage incidents, allegations, or complaints during shifts, ensuring accurate recording and timely escalation.

Young People’s Support (Regulation 7)

  • Oversee the development and implementation of Support Plans in line with assessments and care plans.
  • Promote independence by encouraging young people to engage in education, training, employment, and life skills (budgeting, cooking, self-care).
  • Support young people in managing risks such as CSE, CCE, substance misuse, and mental health.
  • Ensure young people are involved in decisions about their lives and the service.
  • Champion equality, diversity, and inclusion in all aspects of care.

Accommodation & Safety (Regulation 6)

  • Carry out and oversee health & safety checks, fire drills, and premises inspections.
  • Ensure accommodation is maintained to a safe and high standard, escalating repairs promptly.
  • Promote respect for privacy, dignity, and cultural needs of young people.

Leadership & Management Standard (Regulation 4)

  • Assist with preparing, updating, and embedding the Statement of Purpose.
  • Contribute to service audits, governance processes, and continuous improvement initiatives.
  • Ensure accurate, timely, and compliant record-keeping (daily logs, incident reports, safeguarding records).
  • Liaise with professionals (social workers, police, education providers, health services) to support multi-agency working.
  • Notify the Registered Manager of any incidents that require Ofsted or placing authority notification.

Essential Requirements

  • Level 3 in Health and Social Care (Children & Young People) or equivalent.
  • Minimum 2 years’ experience working with young people in care or supported accommodation.
  • Strong knowledge of safeguarding procedures and statutory guidance (Working Together 2018, Supported Accommodation Regs 2023).
  • Ability to lead and motivate staff teams.
  • Excellent communication, organisation, and report-writing skills.
  • Flexible, resilient, and committed to supporting vulnerable young people.

Desirable

  • Level 4/5 in Leadership and Management (or willingness to work towards).
  • Previous experience as a Team Leader / Senior Support Worker.
  • First Aid, Fire Safety, and Safeguarding DSL training.

Why Join Consistent Care Ltd?

  • Be part of an organisation committed to transforming young lives.
  • Extensive training and professional development opportunities.
  • Supportive management team with progression pathways.
  • Competitive salary and shift structure.
  • Opportunity to play a key role in shaping a new Ofsted-regulated service.


How to Apply:
Send your CV and a short cover letter to jobs@consistentcare.co.uk with the subject line: Senior Support Worker / Team Leader Application – Thorntree.

Visit us at: www.consistentcare.co.uk